Frequently Asked Questions (FAQs)

Here are some frequently asked questions to guide you through our products, services, and policies. If you have any additional inquiries, feel free to contact our customer support team.

Product Information

1. What types of products do you offer?

  • We offer a diverse range of fitness equipment, including strength training gear, cardio machines, accessories, spare parts, and more.

2. How can I find a specific product?

  • Utilize our search bar or navigate through our categories to find the desired product. You can also use filters for brand, price range, and other specifications.

3. Do you provide product warranties?

  • Yes, many of our products come with warranties. Please check the product details or contact our customer support for specific warranty information.

Ordering and Payments

4. How do I place an order?

  • Select the desired product, add it to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information.

5. What payment methods do you accept?

  • We accept major credit cards, debit cards, and other secure payment methods. For specific options, please refer to the payment section during the checkout process.

6. Can I modify or cancel my order after placing it?

  • Once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming the purchase. Modifications can be approved on a case-by-case basis - please contact us if you need to change your order.

Shipping and Delivery

7. How can I track my order?

  • Once your order is shipped, you will receive a tracking number via email. Use this number on our tracking page or the carrier's website to monitor your shipment's status.

8. What is your shipping policy?

  • We offer standard and express shipping options. Shipping fees and delivery times vary based on your location. Refer to our full Shipping Policy for more details.

9. Do you ship internationally?

  • We ship to Australia only. With the exception of Spare Parts to New Zealand.